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If you have downloaded V-Ray on your Sketchup, you will get notified whenever there is an updated version via desktop client's notification mechanism just like other extensions. How will I get notified about the newer version of the V-Ray for SketchUp? The current version of V-Ray for SketchUp will work with SketchUp 2019 and SketchUp 2020.

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Upgrade & Version Compatibility Can I run V-Ray for SketchUp on an older version of SketchUp? If you sign in successfully, you will see a page like this and you can close this page or go to the landing page to learn more about V-Ray for Sketchup Studio. If you accidentally close the page below before you login with your TID, you will be prompted to login again when you open V-Ray in the desktop client. If the problem persists, and you are certain that you have logged in correctly, you should contact Chaos support team with a note explaining you are accessing V-Ray as part of Sketchup Studio offering.

Following the installation steps, you will see a page where you are asked to sign in with your TID. In most cases, the account link fails because you did not log in with your TID to activate the V-Ray license after you installed the V-Ray extension to your machine. What happens if the account linking failed? Whom do I need to contact to get help?

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If you wish to renew V-Ray but not SketchUp Studio, you’ll need to downgrade your SketchUp subscription to a SketchUp Pro and then sign up for a standalone V-Ray for SketchUp subscription.

If your V-Ray for SketchUp license is due as part of your Studio subscription then you can’t renew ONLY the V-Ray subscription. What if I want to automatically renew V-Ray but not SketchUp? If you wish to downgrade your subscription, please contact SketchUp support team via this form. This is a downgrade case, you are downgrading your Studio subscription to a Pro subscription. What if I want to automatically renew SketchUp, but not V-Ray? And you will need to create a Chaos user account for using V-Ray in addition to a Trimble ID to authorize your Sketchup subscription. With V-Ray for Sketchup from Chaos, there is no account linking between Trimble and Chaos.

However you can use Trimble ID to log in V-Ray for SketchUp Studio. There are no features or UI differences between V-Ray for SketchUp Studio and V-Ray for SketchUp.

Chaos/V-Ray Email Support: What are the differences between V-Ray for SketchUp included in my Studio subscription and V-Ray for SketchUp obtained directly from Chaos?.

If you’re having an issue installing or using V-Ray for SketchUp, please contact Chaos using the following information: If you’re having an issue with your SketchUp Studio subscription, or if V-Ray for SketchUp isn’t authorizing properly, please contact SketchUp Support via this form. I need support for V-Ray for SketchUp, how do I get support? You’ll be able to use your Trimble ID on the SketchUp forum. This subcategory is for users of V-Ray for SketchUp to ask questions, share techniques or just show off what you’ve done. You can visit the V-Ray for SketchUp sub-category on the official SketchUp forum here. Where can I go to post my questions about using V-Ray for SketchUp on the forum? Please Note, you’ll need to create a new login for the Chaos forum, as your Trimble ID is not natively supported there. For official support of V-Ray for SketchUp, you should post your questions on Chaos’s forum here. You’re welcome to post in either forum as there are knowledgeable users in both locations. Which forum should I go to for posting my questions about using V-Ray for SketchUp?

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You’re free to create a login on their forum, but it has no connection to, nor is it inherited from, the official SketchUp forum.Īlternatively, you can visit the V-Ray for SketchUp sub-category on the official SketchUp forum here.

Technical Support & Licensing Contact Options Can I login to Chaos’s forum using the same login detail for SketchUp forum?Ĭhaos (the makers of V-Ray for SketchUp) hosts and supports their own community which is unrelated to the SketchUp forum.

Getting Started with V-Ray for SketchUp.

Getting Started Landing pages for V-Ray for SketchUp Where can I learn more about V-Ray for SketchUp?